We’ve been getting a fair number of people in #firefox the past two days who are having issues logging in to Myspace. Myspace is sending out broken cookies causing affected users to see the Firefox error:
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
* This problem can sometimes be caused by disabling or refusing to accept
IE users are just seeing a could not load page error. The problem is NOT with Firefox, nor is it with your computer.
Only some accounts are affected. People who are seeing this error with their own accounts are able to log in to a friend’s account on the same machine. Your account isn’t disabled. It’s still there and other users can view it. You’re simply being sent malformed cookies when you try to log in.
Myspace hasn’t made any sort of bulletin about this issue so we can only guess that they’re having issues with one or more of their servers. Some of the people that were seeing the problem have also said it resolved, so it seems it’s a problem on multiple servers and is being fixed.
If you can’t log in but still wish to browse Myspace:
Delete the Myspace cookies in your browser of choice. You can browse any page as long as you don’t try to log in to your account.
If you need to log in to your account, or don’t want to wait for the problem to resolve:
Users have reported being able to log in to their accounts through Myspace’s IM program.
Install and run http://imupdate.myspace.com/nsis/MySpaceIM_Setup.exe
Once you’ve logged in to the service, click on the “MySpace” button at the top and then “Home.”
If you require further assistance:
Please contact Myspace directly. If I come across more information I’ll post it here, but there’s nothing else anyone can do to solve the issue, except have everyone who is experiencing it contact Myspace support, and hopefully that’ll get them on it.