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#22 Up↑ /1 Down↓ [Report] 2008-01-15 05:50 GMT
If a user is having a problem that may be caused by an add-on, try finding that add-on's page on http://addons.mozilla.org and check the comments to see if other users have reported the same problem. If they have, they'll often post a workaround if one is available (or suggest the user do this themselves).