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#23 Up↑ /8 Down↓ [Report] 2008-01-15 06:06 GMT
To invite another helper into a chat and let them have the Fastpath UI rather than the regular group chat UI:
1. Click the invite button
2. Don't select the helper, select the support workgroup
3. In the chat request topic specify who it is you're looking to invite.
This will send the invite to the queue, and hopefully everyone who is offered the request will read that you've requested someone specific and decline the offer.